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Accessibility

Introduction

DUKES hotel is located in a quiet courtyard in the heart of St. James’s, London. Having undergone a complete renovation in 2007, this much loved hotel has been given a touch of 21st century contemporary chic, creating a look that is fresh, calm and entirely English in spirit. The hotel has 90 bedrooms and suites.

Pre- Arrival

  • For assistance prior to arrival please contact the Reservations team on +44 (0) 20 7491 4840
  • DUKES is a 5 minute walk from Green Park Underground Station and Piccadilly.
  • Should you need assistance with your travel arrangements to and from the hotel please contact Concierge prior to arrival.
  • You can contact the hotel by telephone, email, fax or in person. We are open 24 hours although response, e.g. to emails may be reduced from 11pm to 6am.

Arrival and Car Parking Facilities

  • All guests should use the main entrance of the hotel located on St. James’s Place.
  • There are 4 steps at the hotel entrance and a ramp can be provided for wheelchair access.
  • The main entrance has two doors.
  • Cars must not be left unattended at the hotel entrance for long periods as there are parking restrictions outside the hotel – double yellow lines.
  • Concierge is available for valet parking.
  • If you need assistance with luggage, equipment or guidance, our team of Porters and Concierge are on duty 24 hours.

Main Entrance and Reception

  • The Reception is immediately to your left when entering the main entrance.
  • The Concierge is located at the right end of the Reception desk.
  • There are a number of chairs in the lobby.
  • The Reception desk is 120cm high.
  • To the right of the Reception are the lifts to all floors for bedrooms and the Health Club.
  • To the left of Reception are the lifts to the lower ground, first, second, third and fourth floors, this lift is reached via two steps.
  • Ramps can be provided for wheelchair access.
  • The Bar is located to the right of the main reception. There are no steps on route.
  • The Drawing Room is located along the corridor to the right of the main reception. There are no steps on route.
  • The Dining Room is located on the lower ground floor to the left of the main Reception. There are two steps up to the lift to The Dining Room on the lower ground floor. Ramps can be provided for wheelchair access.
  • The floor surface throughout the Reception is limestone.
  • Familiarisation tours are offered on check-in.

Public Areas – General (internal)

  • All lifts have tactile buttons at standard height.
  • There is one mirror at the back of the lift on the house side of the hotel.
  • The Business Centre is to the right of the main Reception and there are no steps on route. It is open for guests 24 hours.

Public Areas – WC

  • There is one accessible unisex toilet on the ground floor with the following:
    • Wide entry door.
    • Grab rails to the side of the toilet.
    • Floor is non slip.
    • Emergency alarm pull.
  • There are two further sets of public toilets, male and female. One next to The Marlborough Suite on the lower ground floor (only accessible via stairs) and the others near the main Reception (one female toilet on the ground floor and one male toilet on the lower ground floor which can be accessed via stairs or lift).

Dining Room, Bar and Drawing Room

  • The Bar is situated to the right of the lobby.
    • It has level access and divided in to three areas. The floor is carpeted.
    • It has tables with central columns and upright chairs.
    • Table service is offered.
    • Lighting is mainly natural daylight as there are large windows overlooking the courtyard entrance to the hotel. Evenly distributed lights are on when required.
  • The Drawing Room is situated behind the main Reception.
    • It has level access and is open plan with an even carpeted floor.
    • It has low level tables with four legs.
    • Light is mainly natural daylight as there are large windows overlooking the courtyard garden.
    • The courtyard garden can be accessed by French windows
    • The courtyard garden has low level seating and tables.
    • We are able to cater for varying dietary needs, please advise staff on booking.
  • The Dining Room
    • There is a host desk on entry to the Dining Room where staff will seat you at a table.
    • The Dining Room is table service only.
    • Staff will automatically take you through the menu and choices for the meal.
    • Lighting is mainly natural light from large south facing windows. For the evening meal lighting is low level with candles on the table.
    • We are able to cater for varying dietary needs, please advise staff on booking.

Laundry

  • Laundry service and dry cleaning is offered. Bags are available in bedrooms are collected by 9am each day and returned the same day (no service on Sundays or public holidays).

Treatment Room

  • There is a treatment room located in the Health Club on the lower ground floor, accessed via the stairs or lift.

Leisure Facilities

  • There is a gym and steam room available for guests in the Health Club on the lower ground floor. This can be accessed by stairs or the lift.
  • Male and female changing rooms are available.
  • The gym is accessed through glass doors. Equipment includes cycling machine, running machine, weights and exercise mat.
  • The Health Club also includes a steam room.

Meeting and Conference Rooms

  • The hotel has three meeting rooms.
  • The Marlborough Suite is on the lower ground floor and is accessed by stairs only. There are male and female toilets available next to the Marlborough Suite.
  • The Sheridan Suite is on the ground floor and is accessed by either stairs or lift.
  • The Montrose Suite is to the right of Reception.

Bedrooms and Bathrooms

  • There is one accessible bedroom which provides specific facilities for guests with disability, these include:
    • Level entry shower.
    • Grab rails around shower (vertical and horizontal).
    • Grab rails either side of the lavatory.
    • Flooring in bedroom is short pile carpet.
    • Flooring in bathroom is non slip. Anti-slip bathmats in all bathrooms.
    • Room service is 24 hours.
    • The furniture is flexible in the room and items can be moved or removed on request.

Additional Information

  • If you require any assistance during your stay please contact Reception or Concierge. The Duty Manager can also be contacted via Reception 24hours a day.
  • We have a set evacuation procedure, for basic information – Alarm bells are a continuous alarm. Any guests with special needs within the Hotel will be called by the Duty Manager in their room upon the activation of the alarm and notified that the Fire Brigade is on their way to assist them to evacuate.
  • All front of house staff have regular training which includes disability awareness training.
  • All Housekeeping staff have been trained and are aware of procedures to aid privacy in bedrooms.
  • There is limited mobile phone coverage throughout the hotel.

Contact

Future plans

We welcome your feedback to help us continuously improve. If you have any comments please phone +44 (0)207 491 4840 or email bookings@dukeshotel.com

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