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Frequently Asked Questions (FAQs)

Click here to download a pdf version.

Air Conditioning

All public areas are fully air conditioned. Guest rooms and suites have individually controlled air conditioning.

Airline Reservations

Concierge can assist with airline reservation confirmations or changes.

Airport Transfers

If you would like to arrange a car transfer to/from the airport, please let us know.

Car transfers are as follows:

London Heathrow to DUKES £95, including waiting time at Heathrow. DUKES to London Heathrow £90.00.
Journey time: approximately 55 minutes (traffic dependent)

City Airport to DUKES £95 including waiting time at airport. DUKES to City Airport £90.00.
Journey time: approximately 35 minutes (traffic dependent)

London Gatwick to DUKES £175 including waiting time at Gatwick. DUKES to London Gatwick £160.00.
Journey time: approximately 80 minutes (traffic dependent)

Biggin Hill to DUKES £175 including waiting time at Gatwick. DUKES to Biggin Hill £160.00.
Journey time: approximately 80 minutes (traffic dependent)

Stansted to DUKES £175 including waiting time at airport. DUKES to Stansted Airport £160.00.
Journey time: approximately 80 minutes (traffic dependent)

Luton to DUKES £175 including waiting time at airport. DUKES to Luton Airport £160.00.
Journey time: approximately 80 minutes (traffic dependent)

Southampton to DUKES £285 including waiting time at airport. DUKES to Southampton £285.00.
Journey time: varies, please contact concierge for estimate (traffic dependent)

London Stations to or from DUKES £90.

Larger vehicles are available.

Cancellation Policy is 2 hours.

Child seat is charged at £15 hire per journey.

Please contact Concierge for details.


Available through Reception. Please give 24 hours notice if possible.

Cancellation Policy

Our cancellation policy requires all amendments and cancellations to be finalised by 2pm local time the day prior to the arrival date (24 hours). Any changes following this time will result in cancellation charges if the room remains unsold on the night.

Car parking

Valet parking is available. 24 hour car parking is £58. Kindly allow 15 minutes for your car to be brought to the hotel.

Car rental

Car rental is available on request. Please contact the Concierge to arrange.

Check-in Time


Check out



We regret that personal and company cheques cannot be exchanged for cash or accepted for payment.


Our Concierge will be delighted to organise transport, theatre and exhibition tickets among many other services. Feel free to call or visit the Concierge desk at any time during or prior to your arrival at DUKES.

Credit Cards Accepted

Visa, Mastercard, American Express, Switch and Diners. No longer accepted is JCB


Our hotel doctor is available 24 hours a day. Contact Concierge to call out the doctor or for further details of other medical facilities.

Dry cleaning, laundry and pressing

Same day and express dry cleaning and laundry services are available Monday to Saturday.

DVD Players

DVD players are available on request.

Electrical adaptors/convertors

The electrical voltage in the United Kingdom is 240 volts. Adaptors or convertors for 110 volt electrical equipment are available from Reception.

Fax service

The hotel fax number is +44 (0)207 493 1264. Incoming faxes are free of charge.

Foreign Currency and Travellers Cheques

Most foreign currencies and travellers cheques can be exchanged at the Reception desk at any time.


Please ask our Concierge for a list of salons near the hotel.


In every room and suite.


DUKES offers complimentary unlimited use of its in-room wireless internet service. If you do not wish to use WiFi, you can access the internet via your in-room television,

Luggage Storage

Available if required.

Bedroom service

Twice daily.

Iron and ironing board

Available on request.

iPod speakers

iPod speakers are in all suites and available from reception for other rooms.


There is a fully stocked minibar in every room and suite.

Mobile Telephone Hire

Mobile telephone hire is available for your stay.

Nearest Tube Stations

  • Green Park and Piccadilly Circus
  • Nearest Train Stations
  • Victoria and Charing Cross

Religious Services

Please contact Concierge for details of nearby religious services

Room Service

DUKES has 24 hour room service.


Each room and suite has an electronic private safe.

Secretarial Services

Secretarial services can be organised through Concierge.

Shoe Shining

Shoe cleaning is complimentary.

Smoke Alarms

There are smoke alarms throughout the hotel


DUKES operates a strict non-smoking policy throughout all bedrooms and public areas.

Toiletries in Rooms

REN, clean bio active skincare products with natural, skin friendly ingredients.

Turndown Service

Turndown service and bottled water is provided each evening.

VAT Policy

All prices quoted on the DUKES LONDON website are inclusive of VAT and will be quoted as such upon booking enquiries.


In all rooms.

Experience Historical St. James - DUKES British Heritge PackageSummer in the city - Enjoy a complimentary room upgrade from 13th July to 31st August 2015Luxury for Less - Everyone Deserves a Little Bit of LuxuryEnjoy London with your family with a luxur stay at England's leading hotel.Stay with us during Wimbledon. Enjoy Strawberries & Champagne on arrival!Picnic in the Park - Savour a Hamper of DUKES Delicious Food in The Royal Parks